Frequently Asked Questions : 

Ordering & Payments

Q: How do I place an order? 

–> Add items to cart → checkout → choose payment → confirm. You’ll get an order confirmation email with invoice.

Q: What payment methods do you accept? 

–> Cards, UPI, netbanking, wallets. COD will be made available soon and After availablity COD extra charges will be shown at checkout.

Shipping & Tracking

Q: How long will delivery take? 

–> Standard domestic delivery: 3–7 business days; express options where available. Times vary by location and peak seasons.

Q: How can I track my order? 

–> You’ll receive a tracking link by email/SMS once the courier picks up your package. Use My Account > Orders for status updates.

Returns, Exchanges & Refunds

Q: What is your return window? 

–> Returns accepted for damaged/incorrect items within 2 days of delivery; custom/personalized pieces are non‑returnable unless defective. Inspection may take 3–7 business days.

Q: How long for refunds? 

–> Refunds to the original payment method typically reflect within 7–14 business days depending on the bank/wallet.

Q: Where i can find detailed Return and Refund Policy and Rules? 

–> Check this link –>Return and Refund

Product Care & Quality

Q: Are your pieces hypoallergenic? 

–> Many are nickel‑free; check the product page for material details. For severe allergies, contact support before ordering.

Q: How do I care for imitation jewellery? 

–> Avoid water, perfumes, and harsh chemicals; store in a dry place and wipe with a soft cloth after use.

Custom Orders, Bulk & Wholesale

Q: Do you accept bulk or bridal orders? 

–> Yes — email support@imitationqueen.com with quantities and GSTIN for a proforma invoice and lead time.

Q: Can you make custom pieces? 

–> No Customization is available. 

Troubleshooting, Risks & Next Steps

• If tracking shows delivered but you haven’t received it: check neighbors/reception, then contact support within 48 hours with order number and tracking ID.

• Payment failures or duplicate charges: save screenshots and contact support; we’ll investigate and refund verified duplicates.

Contact & Support

1. For Product Enquiry Details, Referal Program Related Inquiry and Other Business Related Enquiry Email Us At:   support.imitationqueen@gmail.com or Whatsapp: 9270702095 (Mon–Sat, 10:00–19:00 IST)
2. For Payment, Delivery, Return / Refund Related Inquiry Email Us At: support.imitationqueen@gmail.com or WhatsApp: 9270702095 (Mon–Sat, 10:00–19:00 IST) Include order number, tracking ID, and photos for fastest resolution.