* Tracking link: You will receive a tracking link by email and SMS once your order ships.

* Order status page: Click the tracking link or visit My Account > Orders to view live updates.

* What to enter: Use your order number and email or phone if prompted.

* Dispatch notification: Tracking is generated when the courier picks up your package. Expect the tracking link within 24 hours of dispatch.

* Delay cases: If you don’t receive tracking within 48 hours, contact support with your order number.

* Label Created / Shipment Created: Courier has received the order details; pickup may be pending.

* In Transit / Out for Delivery: Package is moving through the courier network or with the delivery partner.

* Delivered: Package has been delivered to the address on the order.

* Exception / Delivery Attempt Failed: There was an issue (address, access, weather); check courier notes or contact us.

* Check with neighbors or building office first; couriers sometimes leave parcels with reception.

* Look for delivery proof in the tracking details (photo or POD).

If still missing, contact support within 48 hours with your order number and tracking ID so we can investigate.

* Common causes: High season volumes, weather, or courier network issues.

* Next steps: Wait 24–48 hours for updates; if no change, contact support with order number and tracking ID.

* Before dispatch: Yes — contact support immediately to update the address.

* After dispatch: Changes depend on the courier; we can request a redirect but cannot guarantee success. Additional charges may apply.

* Damaged on arrival: Keep original packaging and photos, then contact support within 48 hours with images and order details.

* Lost shipment: If the courier confirms loss, we will initiate a claim and offer a replacement or refund per our Returns Policy.

* Standard domestic: Typically 3–7 business days depending on location.

* Express: 1–3 business days where available.

* Dispatch cutoff: Orders placed before 2:00 PM IST on business days are prioritized for same‑day processing where stock allows.

* Email: support@imitationqueen.com — include order number and tracking ID.

* Phone: +91‑9270702095 (Mon–Sat, 10:00–19:00 IST)