Accepted Payment Methods

• * Credit / Debit Cards (Visa, MasterCard, RuPay)

• * UPI (Google Pay, PhonePe, BHIM)

• * Net Banking (Major Indian banks)

• * Wallets (Paytm, Mobikwik — where available)

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Taxes and Invoicing

• * All prices are exclusive of GST unless otherwise stated. 

• * GST and any statutory taxes are calculated and shown at checkout.

• * GST invoice is emailed with your order confirmation; request a printed invoice at delivery if required.

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Payment Security

• * Payments are processed via PCI-compliant gateways and use SSL encryption.

• * We do not store full card details on our servers; tokenization is used by payment partners.

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Failed Payments and Chargebacks

• * If a payment fails, please retry or choose an alternate method.

• * For duplicate charges or gateway errors, contact support with order number and payment screenshot; we will investigate and refund any verified duplicate charges.

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Refunds and Cancellations

• * Refunds for cancelled or returned orders are processed after inspection and issued to the original payment method.

• * Refund timeline: typically 7–14 business days depending on the bank or wallet provider.

• * Non-refundable items: custom or personalized pieces may have different terms; these are noted on the product page.

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Discounts, Coupons and Gift Cards

• * Coupons must be applied at checkout; they cannot be combined unless stated.
  
  

Contact for Payment Issues

• * Email: support@imitationqueen.com

• * Phone: +91‑9270702095 (Mon–Sat, 10:00–19:00 IST)

• * Include order number, payment method, and screenshots for fastest resolution.