Frequently Asked Questions :
Ordering & Payments
Q: How do I place an order?
–> Add items to cart → checkout → choose payment → confirm. You’ll get an order confirmation email with invoice.
Q: What payment methods do you accept?
–> Cards, UPI, netbanking, wallets. COD will be made available soon and After availablity COD extra charges will be shown at checkout.
Shipping & Tracking
Q: How long will delivery take?
–> Standard domestic delivery: 3–7 business days; express options where available. Times vary by location and peak seasons.
Q: How can I track my order?
–> You’ll receive a tracking link by email/SMS once the courier picks up your package. Use My Account > Orders for status updates.
Returns, Exchanges & Refunds
Q: What is your return window?
–> Returns accepted for damaged/incorrect items within 2 days of delivery; custom/personalized pieces are non‑returnable unless defective. Inspection may take 3–7 business days.
Q: How long for refunds?
–> Refunds to the original payment method typically reflect within 7–14 business days depending on the bank/wallet.
Q: Where i can find detailed Return and Refund Policy and Rules?
–> Check this link –>Return and Refund
Product Care & Quality
Q: Are your pieces hypoallergenic?
–> Many are nickel‑free; check the product page for material details. For severe allergies, contact support before ordering.
Q: How do I care for imitation jewellery?
–> Avoid water, perfumes, and harsh chemicals; store in a dry place and wipe with a soft cloth after use.
Custom Orders, Bulk & Wholesale
Q: Do you accept bulk or bridal orders?
–> Yes — email support@imitationqueen.com with quantities and GSTIN for a proforma invoice and lead time.
Q: Can you make custom pieces?
–> No Customization is available.
Troubleshooting, Risks & Next Steps
If tracking shows delivered but you haven’t received it: check neighbors/reception, then contact support within 48 hours with order number and tracking ID.
Payment failures or duplicate charges: save screenshots and contact support; we’ll investigate and refund verified duplicates.
Contact & Support
- For Product Enquiry Details, Referal Program Related Inquiry and Other Business Related Enquiry Email Us At: support.imitationqueen@gmail.com or Whatsapp: 9270702095 (Mon–Sat, 10:00–19:00 IST)
- For Payment, Delivery, Return / Refund Related Inquiry Email Us At: support.imitationqueen@gmail.com or WhatsApp: 9270702095 (Mon–Sat, 10:00–19:00 IST) Include order number, tracking ID, and photos for fastest resolution.