Terms And Conditions

1. Introduction

Welcome to IMITATION QUEEN. These Terms and Conditions govern your use of our website imitationqueen.com and purchases from our online store. By using the site or placing an order you agree to these terms.

 

2. Definitions

  • “We/Us/Our” means IMITATION QUEEN

  • “You/Customer” means the person using the site or placing an order.

  • “Products” means items sold on the site.

 

3. Orders and Acceptance

  • All orders are subject to availability and acceptance.

  • We reserve the right to refuse or cancel any order for reasons including stock unavailability, pricing errors, or suspected fraud.

  • Order confirmation email is not acceptance; acceptance occurs when we dispatch the product.

 

4. Pricing and Payment

  • Prices are shown in INR and exclude GST unless stated. GST and other statutory taxes are displayed at checkout.

  • Accepted payment methods: cards, UPI, netbanking, wallets.

  • Payments are processed via PCI‑compliant gateways; we do not store full card details.

 

5. Shipping and Delivery

  • Delivery estimates are indicative; we are not liable for courier delays beyond our control.

  • International orders may incur customs/duties payable by the recipient.

 

6. Returns Refunds and Cancellations

  • Returns accepted only as per our Return & Refund Policy.

  • Custom or personalized items are non‑returnable unless defective.

  • Refunds issued to the original payment method within the timeframe stated in the Returns Policy.

 

7. Intellectual Property

  • All content, images, logos, and designs on the site are our property or used with permission. You may not reproduce or use them without written consent.

 

8. User Obligations and Prohibited Conduct

  • Provide accurate information when creating accounts or placing orders.

  • Do not misuse the site, upload harmful content, or attempt unauthorized access.

 

9. Limitation of Liability

  • Our liability is limited to the value of the order except in cases of gross negligence or willful misconduct. We are not liable for indirect or consequential losses.

 

10. Indemnity

  • You agree to indemnify us against claims arising from your breach of these Terms or misuse of the site.

 

11. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of courts in Alibag, Maharashtra, unless arbitration is mutually agreed.

 

12. Changes to Terms

  • We may update these Terms; changes apply to future orders. We will notify users of material changes via the website or email.

 

13. Contact Information

For questions or notices: Email: support@imitationqueen.com Phone: +91‑9270702095 

Address: Imitation Queen, Near Giroba Temple, Andhar Ali, Roha-Raigad 402109, Maharashtra India